With an interface...

Provide additional help

Providing on-board or other easily accessible help for users reassured by having a reference available, or to help those that have become stuck through a lack of knowledge, is highly recommended. While generally accepted that the vast majority of people will never look at a product manual, there remains a portion that will, however, look at documentation either when they have tried everything else and are about to quit or prior to trying anything outside of the ordinary lest they risk causing inadvertent problems.

• Include a “Help” object or menu item within your product

• Focus the contents of help on tasks and solutions rather than comprehensive knowledge

• Whenever possible, provide contextual help in addition to a static help object or menu item

• Ideally, help is further personalized based on the current and historical actions taken by the user

dave@mobileixd.com

Copyright © 2007 MobileIxD.com